1. Service mode
1, telephone support: by telephone or fax form, professional and technical personnel will be arranged within the specified time to locate the equipment fault, and come up with a solution to troubleshoot。
2. On-site support: If the fault cannot be diagnosed by telephone, engineers will be arranged to go to the scene to analyze the cause, formulate a plan, and troubleshoot the fault。
2. Service commitment
1. Timely service response;
2. Solve problems effectively;
3, service process specification;
4. Comprehensive service content。
The equipment provided by the company is not less than the stipulated warranty period, if there is a quality problem during this period, our company will send a special engineer to respond within 1 hour to ensure the normal operation of the equipment。
Third, after-sales service content
1, product warranty period free warranty, five years maintenance。The warranty period shall be calculated on the date when the product is installed and accepted。After the expiration of the warranty, reasonable fees shall be charged according to the situation, as detailed in the spare parts charging standard。
2, after each service, will submit a regular after-sales service report to the customer。
3, installation and commissioning: free to provide the installation and commissioning of goods, according to the predetermined plan and the actual needs of users, to develop the installation plan and installation and commissioning。 .
4, data: money machine equipment installation, free to provide the necessary documents。
4. Preferential conditions
Equipment product warranty period, our company will use the license time (holidays) free of charge to the product at least once a year of regular telephone return visit, timely solution of the problem, free customer worries。
Five: Payment method
Online bank payment, public accounts, etc。
Six: freight bear
According to the actual purchase quantity, the buyer negotiates the postage with us。Quantity is better。
Seven: Mode of transport
According to the actual situation to determine the mode of transport。
Eight: ordering precautions
No matter what kind of order you choose, you must fill in your consignee, telephone number, shipping address three important information, so that we can accurately and timely delivery for you。